General Store Policy
These policies apply to the Pelican Bay RP webstore, monthly supporter packages, one-time extras, and related support services. By using the store or purchasing a package, you agree to follow these policies, the Pelican Bay RP community rules, and the terms presented by Tebex during checkout.
Nothing on this page is intended to remove rights that cannot legally be waived. Where applicable law, Tebex terms, Cfx.re rules, or Rockstar Games policies impose additional requirements, those requirements control.
Merchant of Record
Checkout and payment processing are provided by Tebex. Tebex acts as the merchant of record for purchases processed through its checkout and is responsible for the payment transaction and its own customer-facing checkout terms.
Pelican Bay RP does not receive or store full payment-card numbers, card security codes, or online-banking credentials. Payment details submitted during checkout are handled by Tebex and its payment partners under their own privacy and security practices.
Information We May Process
Pelican Bay RP uses personal information only when reasonably necessary to operate the store, deliver benefits, provide support, maintain security, investigate failed delivery, prevent fraud, and resolve payment disputes.
- FiveM/Cfx.re identifiers and in-game usernames used for package delivery.
- Discord usernames, user IDs, or connected-account information used for supporter roles and support.
- Tebex transaction IDs, package purchased, purchase date, purchase status, and fulfillment information.
- Name or email address where made available for support, delivery, fraud prevention, or transaction administration.
- IP address, browser information, timestamps, and ordinary web-server logs generated when the store is accessed.
- Messages and information voluntarily supplied through official support channels.
Pelican Bay RP does not sell personal information and does not store customers' full card details.
Your Privacy Rights
Where the GDPR, UK GDPR, or another applicable privacy law applies, you may have rights such as access, correction, deletion, restriction, objection, portability, or withdrawal of consent where consent is the legal basis for processing.
Pelican Bay RP may retain information when reasonably necessary to fulfill purchases, maintain transaction records, prevent fraud or abuse, resolve disputes, enforce community rules, or comply with legal obligations. A deletion request does not require deletion of information that must lawfully be retained.
For information controlled directly by Pelican Bay RP, submit a privacy request through the official Pelican Bay RP support channels. Identity verification may be required before a request is completed.
For payment, checkout, or other information controlled directly by Tebex, privacy requests should be made to Tebex under its Privacy Policy. Pelican Bay RP cannot delete or alter information controlled solely by Tebex.
Digital Benefits & Fulfillment
Store purchases provide the digital benefits described on the applicable package page. Customers are responsible for reviewing the package description before purchase and for connecting the correct FiveM/Cfx.re and Discord accounts where required.
Benefits may be delivered automatically. Some benefits may require reconnecting to the server, restarting Discord, or allowing a reasonable period for systems to synchronize.
If automatic delivery fails, contact Pelican Bay RP support and provide the Tebex transaction ID. Support staff may verify the purchase and correct failed delivery where appropriate.
A purchase does not grant ownership of Pelican Bay RP, administrative authority, immunity from rules, guaranteed staff action, or any benefit not expressly listed in the package description.
Recurring Support
Monthly supporter packages are recurring subscriptions unless otherwise stated during checkout. The price, billing interval, taxes, renewal information, and cancellation options presented by Tebex at checkout apply to the transaction.
Subscription benefits remain active only while the subscription is active and successfully paid. When a subscription ends, expires, is cancelled, refunded, reversed, or otherwise becomes inactive, associated recurring benefits may be removed.
Persistent character data will not be intentionally deleted merely because a supporter subscription ends, although access to benefits that exceed standard account limits may become unavailable until the required entitlement becomes active again.
Refunds, Reversals & Payment Disputes
Refund eligibility and payment disputes are governed by the Tebex checkout terms, applicable consumer law, and the circumstances of the transaction. Customers should contact Pelican Bay RP support or Tebex support promptly when a purchase was made in error, was not delivered correctly, or has another legitimate issue.
Chargebacks and payment disputes are handled through Tebex as merchant of record. Pelican Bay RP may provide fulfillment or account information to Tebex when reasonably necessary to investigate fraud, failed delivery, or a payment dispute.
If Tebex marks a transaction as refunded, reversed, disputed, fraudulent, cancelled, or otherwise invalid, Pelican Bay RP may suspend or revoke benefits associated with that transaction while the matter is unresolved or after the payment is reversed.
Submitting a knowingly false or fraudulent dispute, abusing refunds, using an unauthorized payment method, or attempting to retain benefits after a payment has been reversed may result in removal of store benefits and action under Pelican Bay RP community rules. Nothing here restricts a customer's lawful right to dispute an unauthorized or genuinely incorrect transaction.
Correct Account Information
Customers are responsible for ensuring the correct FiveM/Cfx.re account, Discord account, and other requested identifiers are selected during purchase. Pelican Bay RP cannot guarantee that benefits can be transferred after delivery to an incorrectly selected account.
Do not purchase using another person's account, payment method, or identity without proper authorization. Fraudulent identity use or attempts to bypass store restrictions may result in cancellation or removal of associated benefits.
Support Does Not Override Rules
Purchasing a package does not provide special treatment in moderation, staff decisions, applications, departments, businesses, gangs, government positions, punishments, fines, sentences, or roleplay outcomes.
All supporters remain subject to Pelican Bay RP rules and roleplay standards. Benefits may be modified, replaced, suspended, or discontinued when reasonably necessary to comply with Tebex, Cfx.re, Rockstar Games, legal requirements, technical limitations, or server policy. Where practical, Pelican Bay RP will attempt to provide a compliant replacement benefit of similar supporter value.
External Platforms
The store may rely on third-party services including Tebex for checkout and transactions, Cfx.re/FiveM for game-account identification, Discord for supporter roles and support, and web-hosting/security providers for site delivery.
Those services may process information under their own terms and privacy policies. Pelican Bay RP is not responsible for the independent privacy practices or availability of third-party platforms.
Purchases by Minors
If you are under the age required to enter into a purchase agreement in your jurisdiction, obtain permission from a parent or legal guardian before making a purchase. Do not use a payment method without the account holder's authorization.
Updates to These Policies
Pelican Bay RP may update these policies to reflect changes to the store, supporter benefits, legal requirements, third-party platforms, security practices, or community operations. The version posted on this page applies from its stated effective date.
Effective date: August 26, 2026.
Support & Privacy Requests
For delivery problems, supporter benefits, account questions, or privacy requests concerning information controlled by Pelican Bay RP, contact the team through the official Pelican Bay RP Discord support channels.
For payment-card information, Tebex checkout data, or privacy rights concerning information controlled directly by Tebex, use Tebex's official support and privacy channels.
This page is intended as a practical store policy and privacy notice for Pelican Bay RP. It is not a substitute for jurisdiction-specific legal advice.